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Date Added: Fri 28/05/2021

*Secret & TS/SCI Cleared* Tier 3 Support Technicians

Oakton, VA, US
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Job Type: Permanent, FullTime

Desktop Support Tier 3 - Job Description Split between Oakton and Ballston. Supporting DARPA Tier 3 Assoc ndash Secret ndash Assoc + 3 years ndash 3 positions Tier 3 Assoc ndash TSSCI ndash Assoc + 3 years ndash 2 positions Tier 3 Int ndash Secret ndash BS + 4 years ndash 2 positions Tier 3 int ndash TSSCI ndash BS + 4 years ndash 2 positions Tier 3 Senior ndash Secret ndash BS + 6 years ndash 1 position Tier 3 provides support for incidents that cannot be resolved in Tiers 1 and 2 (escalation to other functional groups, subject matter personnel, third parties or transitioned to other personnel for desk-side support) The Contractor shall provide support for multiple hardware configurations, to include, but not be limited to, Dell, HP, and Apple (Mac OS) computers. The Contractor shall ensure hardware configurations are integrated with security devices. In order to meet the Governmentrsquos mission, the Contractor will work with the Government to define technologically advanced desk-side hardware packages to meet, if not exceed, the expectations of Government personnel. The Contractor shall repair, support and refresh all desk-side and public access area hardware, to include, but not limited to Laptops, Desktops, Tablets Monitors Keyboards and mice Docking stations Printers Conference Room Audiovisual equipment Network cables Wireless Cellular VPN Commercial mobile devices
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