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Date Added: TODAY

Customer Service Researcher

Ellesmere Port Town, CH65, UK
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Job Type: Permanent, Full Time

Salary: £22800/annum

Customer Service Researcher
Ellesmere Port
£22,800 basic salary
Monday to Friday 8:30am to 5:00pm

An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £22,800. Standard hours of work are 8:30am to 5:00pm Monday to Friday.

The main duties of a Customer Service Researcher are:
Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects
Use a consultative approach and build rapport with clients to gain as much information as possible
Update the database after every call with new information for the client portfolio to use
Managing your own time and workload daily
Liaising with colleagues to share information
Continue to build relationships with current clients
Deal with inbound enquiries
Research new projects online or within industry publicationsWhat can you get from this role?
A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development
A great internal leadership team who have all been promoted internally
An open plan office with free car parking
Excellent office location next to Cheshire OaksBenefits:
25 days leave rising to 27 after two years (plus all bank holidays)
Additional day off for your birthday
Christmas Shutdown
Flexibility to work from home one day a week
Group personal pension plan
Life assurance
Employee assistance programme
Employee retail discount scheme
Eye-care vouchers
Discounted gym membership
Bike to work
Additional holiday purchase scheme
Volunteering days
Ongoing development and support
Friendly and relaxed office environment
Regular business and department social eventsTo apply for this position, you must:
Ideally have telephone experience within a customer service or sales capacity
Have excellent communication skills
Have the ability to manage your own workload and prioritise tasksIf you match the above criteria and feel this position is right for you then please apply online
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