Job Title: Account Manager
Location: Gateshead, Tyne and Wear
Contract Type: Permanent / Full Time
Salary: Up to £30,000 per annum, depending on experience, plus car allowance
A successful manufacturing business based in Gateshead is looking to appoint an Account Manager to support its commercial and customer-facing team. This role is ideal for someone who enjoys working with customers, coordinating information, and building relationships, and who is keen to progress within account management.
About the Opportunity
This is a varied, hands-on role Accout Manager role where you'll work closely with experienced Account Managers to help ensure customers receive a smooth and professional service.
The company offers a friendly, people-focused environment where teamwork, learning, and long-term progression are actively encouraged.
What's on Offer
* Life assurance
* Healthcare plan
* Employee discounts with major retailers
* 33 days holiday including bank holidays
* Charitable initiatives chosen by employees
* Ongoing training and career development
The Role
As Account Manager, you'll provide day-to-day support across customer accounts and internal teams, helping to keep projects on track and ensuring clients are kept informed.
Key Duties
* Assisting with customer communications via phone, email, and client portals
* Supporting senior Account Managers with account administration and reporting
* Helping track orders, timelines, and project updates
* Updating internal systems with accurate client and order information
* Liaising with internal departments to resolve queries and support delivery
* Learning account management processes and best practice
About You - Account Manager
This role would suit someone with a background in customer service, administration, sales support, or coordination who is ready to take the next step into account management.
You'll Bring:
* Strong communication skills and a professional manner
* Good attention to detail and organisational ability
* Confidence using Microsoft Office, particularly Excel and Outlook
* A willingness to learn and develop new skills
* A positive, customer-focused approach
We're committed to promoting inclusive opportunities. If you're excited about this Account Manager role but don't meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they're looking for