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Date Added: Sat 18/07/2020

Scheduler San Francisco, CA

Brisbane, California, US
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Company: TRANSDEV NORTH AMERICA, INC

Job Type: Permanent, FullTime

Overview
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Responsible for the timely and accurate processing of trip schedules; batching trips for next day service; matching trips and driver availability; reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules; seek volunteer drivers or reach out drivers to fulfill needs for next day; evaluating, establishing and canceling passenger subscription trips; and adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands.
Responsibilities

Demonstrates proficiency with computer software to schedule and manage passenger trips

Demonstrates excellent team spirit and internal customer service

Demonstrate customer service to individuals and representatives regarding subscription services external groups and persons

Directly responsible for the scheduling of drivers

Successfully enters data and tracks data

Coordinate with management to improve service delivery, streamline and improve processes and trip scheduling

Maintains data including file back-ups and documentation files.

Maintains confidentiality of all information

Other duties as required.
Qualifications
Education, Licensing, and Certifications Required :

High school diploma or equivalent, such as GED, required.

Completion of two years college, with College Degree preferred
Experience :

2 to 4 years of relevant professional experience

Previous relevant transit supervisory experience preferred; with Trapeze Scheduling or Dispatching preferred

Class C CDL license preferred, willingness and ability to obtain such license
Skills and Knowledge Required:

Working knowledge and proficiency with Microsoft Word, Excel and Access, and good aptitude to learn specialized software

Ability to read, understand, and interpret instructions, policies, and procedures

Good written and oral communication skills

Ability to organize and perform work efficiently; strong attention to details
Travel requirement (as a percent) :
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