Customer Service Advisor – Housing Benefit Team

Wembley (near Wembley Stadium) | 100% Office-Based Mon–Fri, 09:00–17:00 (35–37 hrs/week) £17.33 per hour (PAYE) Contract until May 2025

Make a Real Difference to Your Community

Join our fast-paced Housing Benefit telephone team in the heart of Wembley. We’re looking for a resilient, tech-savvy Customer Service Advisor to support residents with complex financial and welfare enquiries.

You’ll be the first point of contact for customers—handling high call volumes (around 150 calls per day) and delivering clear, accurate advice on sensitive issues including:

• Housing Benefit entitlement
• Overpayment recovery
• Income maximisation
• Eligibility for wider financial support

What You’ll Be Doing

• Managing a live call while using multiple specialist IT systems
• Explaining legislation and financial processes in a clear, empathetic way
• Maintaining precise and up-to-date customer records
• Supporting residents through complex and often sensitive situations

What We’re Looking For

• Strong multi-tasking & IT skills – confident navigating several systems at once
• Excellent communication – able to simplify complex information professionally
• Resilience under pressure – experience in high-volume environments
• Reliability – fully office-based, Monday to Friday

If you thrive in a dynamic environment and want a role where your support truly matters, we’d love to hear from you.