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Date Added: Wed 15/09/2021

Product Support Engineer

Belfast, UK
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Company: CENTO

Job Type: Permanent, FullTime

Salary: £30000 - £35000/annum

Product Support Engineer

Belfast

£35,000 Annually + Fully Remote Working, Pension, Laptop, Perks at Work Scheme, 25 days holiday plus bank holidays

About the Client:

* Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Product Support Engineer based around the Belfast area to join their Product Support team on a permanent basis.

The Role:

* You will Provide technical support and diagnostics to Engineers and other site-based employees around the UK with a view to resolving as many system faults remotely as possible.

* You will provision the remote PPM activities on intruder alarm systems and collation of results onwards to the account management and admin functions.

* To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm & Intercom on the sites that are hosted within the ARC in conjunction with the site-based installation team acting on configuration information provided by the installation teams.

* To provide 'go live' support to the installation / commissioning teams to carry out all necessary acceptance testing to prove a system is fully operational and compliant with the agreed test plan.

* To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.

* To provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.

Qualities Required:

* Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems

* Previous experience of offering over the phone and remote diagnostics / PPM service

* Good level of PC skills

* Understanding of electrical / electronics (relays, voltage, current, etc.)

* Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers

* Organised and able to find field reference material quickly and pull out the required information in a concise manner
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