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Date Added: Sun 04/07/2021

Customer Service Advisor

Exeter, UK
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Job Type: Permanent, FullTime

Salary: £20000/annum

Location: Exeter

Hours: Monday to Friday 37.5

Salary: 20,000 plus 10% bonus (depending on performance)

The role of the customer service advisor will include:

Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints.
Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution.
Engaging in customer dialogue and actions which will inform and drive best practices, and continue to meet evolving customer needs
Using communication to deal with customers and finding the best ways to meet and exceed their expectations across these platforms
Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated

The successful customer service advisor will require:

Relevant and significant (at least two years) CSR experience, preferably in the telecoms industry
Proficient in MS Software suite
Reliable, flexible, able to work both alone and as part of the team.
Excellent written and verbal communication skills.
Detail oriented and analytical.
Strong time management and organizational skills
Excellent people skills.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
A general ability to use learn and use a variety of software/apps/digital media.
Proactive and adaptable, keen to get stuck in with additional tasks where required.
Able to work well both independently and as part of a team.
A genuine and demonstrable enjoyment of dealing with customers.
A positive, calm and professional demeanour
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