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Date Added: Fri 18/07/2025

Facilities Helpdesk Advisor

Edinburgh, UK
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Company: PERTEMPS SCOTLAND

Job Type: Permanent, FullTime

Salary: £13.48 per hour

Role: Facilities Helpdesk AdvisorLocation: City Centre of EdinburghHours: Monday - Friday between the hours of 0800 - 1700 (36 hours per week)Duration: 6 months initially with possible extensionRate of Pay: £13.48 per hourStart date: ASAPAre you an organised, customer-focused individual with experience in facilities helpdesk support? Our busy public sector client is seeking a Facilities Helpdesk Advisor to join their dynamic team and play a vital role in keeping operations running smoothly across their estate.The successful candidate will be joining an established team and will be carrying out, but not be limited to:
  • Answering inbound calls and emails relating to facilities and maintenance issues
  • Logging and tracking jobs using a CAFM or helpdesk system
  • Liaising with contractors and internal teams to schedule works and updates
  • Escalating urgent issues and ensuring compliance with service-level agreements (SLAs)
  • Providing excellent customer service to ensure stakeholder satisfaction
  • Maintaining accurate records and reports on job status and performance metrics
Key Skills:
  • Previous experience in a facilities/helpdesk/customer service role (public sector experience a plus)
  • Strong organisational and multitasking skills
  • Confident communicator with a professional phone manner
  • Able to work under pressure and manage high call volumes
  • Experience using CAFM systems or helpdesk software (e.g., Concept, Planon, QFM) is desirable
If you are interested in this role, please apply online immediately.
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