Travel Agency Administrator
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available
Salary: £26,400 to £27,400 per annum (Non-Contractual Company Bonus Scheme)

This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.

As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.

This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.

Desired Skills and Experience:

* Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.

* Highly organised with excellent attention to detail

* Calm, reliable and consistent in their approach

* Professional and polite, with strong written and verbal communication skills

* Comfortable managing multiple tasks and prioritising effectively

* Confident using systems, processes and Microsoft Office tools

* Able to handle queries with good judgement and care

* Genuinely interested in delivering a high standard of customer service

* Works well within a team, builds positive relationships and takes pride in doing a job well done.

Key Responsibilities:

* Delivering consistently high levels of customer service

* Preparing and issuing accurate travel documentation

* Managing holiday arrangements including flights, transfers and accommodation

* Handling customer enquiries via phone, email and social media

* Maintaining accurate and up to date client records

* Monitoring and processing payments

* Liaising with suppliers to confirm arrangements and resolve queries

* Supporting internal teams to ensure smooth delivery of each booking

Benefits:

* Competitive salary, reviewed after successful probation

* Discretionary company bonus scheme

* Company pension

* Non Contractual Company Bonus Scheme

* Paycare health benefits scheme including 24/7 GP access

* Free on-site parking

* A supportive, professional working environment

If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you