Job Title: Debrief Coordinator
Location: Leicester
Reports to: Traffic Manager
Department: Transport Operations

Overview:

We are looking for a proactive and detail-oriented Debrief Coordinator to join a transport operations team. This role is critical to ensuring smooth driver operations, accurate system data, and consistent communication across shifts. Working closely with our traffic managers and coordinators, you will be the key link between driver activities and our planning teams - helping maintain compliance, system accuracy, and customer satisfaction.

Key Responsibilities:

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Driver Briefing & Debriefing:
Ensure drivers are briefed at the start of their shift and fully debriefed at the end. This includes checking compliance, addressing issues, and confirming completed deliveries.

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Driver Communication:
Maintain real-time contact with drivers during their shifts. Use communication tools such as Qargo's in-platform messaging to reduce interruptions for planners and ensure timely responses to driver queries.

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POD & Documentation Oversight:
Ensure all Proof of Delivery (POD) documents are uploaded correctly and resolve any outstanding or missing documentation.

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System Compliance & Qargo Oversight:
Create and monitor tasks within Qargo to track job completion. Verify trip closures, mileage logs, and driver hours for accuracy. Follow up on any outstanding actions and enforce accountability.

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Support Shift Handover:
Actively contribute to the handover process between day and night teams, ensuring consistent communication and accurate information transfer for ongoing operations.

Why This Role is Important:

This role supports operational excellence by:

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Reducing inaccuracies caused by missed trip closures and incorrect driver hours.

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Ensuring completed orders are properly closed in the system.

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Improving the completeness of POD documentation.

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Enhancing the accuracy of mileage tracking and delivery data.

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Acting as a central point for driver communication to minimise planner disruptions.

Who You'll Be Supporting:

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Traffic Manager - by handling routine checks and documentation follow-ups, freeing up time for higher-level issues.

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Day Traffic Coordinators - by managing driver debriefs and supporting the latter half of the daily operation.

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Night Traffic Coordinators - by providing a clear and comprehensive handover, ensuring a smooth transition into the night shift.

Ideal Candidate Profile:

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Strong communication and organisational skills

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Comfortable using transport management systems (e.g., Qargo)

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Detail-oriented and process-driven

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Previous experience in transport, logistics, or a similar operational environment is a plus

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Confident managing multiple tasks in a fast-paced setting