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Date Added: Fri 07/01/2022

Rail Technician

East Midlands, UK
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Job Type: Permanent, FullTime

Job Title: Rail Technician
Location: Nationwide (ideally Midlands based)
Duration: Permanent

The key aim of the role is to conduct the required support for our customers and products at
both company UK sites & customer locations. The Product Support Engineer is a key role to ensure that the clients UK products and services are meeting our customers' expectations throughout their life cycle.

Key Duties & Tasks:
* The scope of this activity includes initial preparation of work
(tools, parts etc.), day to day liaison with customers and keeping accurate, concise
records of work completed.
* Working with the Project Management team on site or at depots to deliver projects
within the budget and on time.
* Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose &
available prior to commencement of a job.
* Identify revenue opportunities and report to the PSE Co-ordinator.
* First line dealing with complaints made by customers, stepping in and supporting
as necessary. Escalating at the earliest opportunity as required
* Develop and maintain positive working relationships with current and potential
customers in such a manner as to maintain the reputation of the Company as a
world class supplier of railway equipment and systems.
* Identify methods of improvement within the area of responsibility (increased
efficiency, decrease throughput time, etc.).
* Implement 5S methodology wherever possible during on / off-site operations in
conjunction with PSE Co-ordinator and Continuous Improvement Engineer as
* Report general industry intelligence and competitor activity (technical and
commercial) to the PSE Co-ordinator and Field Service Operations Manager as

Person Specification
- Must have a Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

- Outstanding technical attributes & an aptitude for fault finding.
- Significant technical ability in area of expertise (relating to our products).
- Ability to train others.
- Ability to compile technical reports.
- Ability to work autonomously and as part of a team.

- Excellent salary package.
- Company vehicle is provided.
- Accommodation expenses covered when working away.

Key Information:
- The role is home-based with travel to various sites across the UK on a weekly basis.
- May be required to work some weekends.
- May be required to work away for a few days at a time.
- 40 hour week.

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