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Date Added: Thu 26/06/2025

Warranty & Customer Services Administrator

Lancaster, LA1, UK
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Company: STRIVE SUPPLY CHAIN

Job Type: Permanent, Full Time

Salary: £28000/annum + benefits

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive . co . uk for additional roles across engineering, production, warehouse & transport operations.

Warranty & Customer Service Administrator

£28k + Benefits

North West

Strive Supply Chain are a leading management recruitment consultancy, specialising in Supply Chain, Production, Planning, Logistics, Transport & Warehouse Operations, please visit our website or join us on twitter @strivellp for further vacancies and information.

Our client is a leading FMCG Distribution business, who are currently recruiting for a Warranty & Customer Service Administrator to be based at their Vehicle Maintenance Unit in Lancaster, Lancashire. The role a Monday to Friday role on a 40hour week (1000hrs - 1800hrs).

Key Responsibilities:

* Invoicing and controlling branch work in progress.

* Check system to ensure campaigns are completed and costed correctly.

* Work within credit control policy and procedures.

* Carry out Warranty, Retail, Repair & Maintenance and Internal costing as per company standards.

* Supply fully priced estimates of repairs required and ensure work is authorised where required.

* Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.

* Assist in achieving branch KPI's in relation to efficiency, WIP targets, recovery rates and invoice lead time.

* Meet and greet all customers on arrival in a professional and friendly manner.

* Manage day-to-day administrative tasks confidently and efficiently.

* Create and process job cards, checking for existing work in progress.

* Check account details, available credit and obtain relevant authorisation.

* Provide timely update to our customers and confirm bookings with customers.

The Ideal Candidate:

* Excellent customer service skills and ability to build and manage relationships.

* Computer literate, competent in excel and word.

* Good interpersonal skills - an ability to work as a team player within a busy department.

* Ability to work under pressure and without supervision.

* Effective communication skills.

* Attention to detail.

Apply now for immediate consideration!

This is a fantastic opportunity - we look forward to your application.

Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive .co. uk
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