Locations: Cardiff
Working Pattern: Full-time, Hybrid
Overview
I am working with a respected, multi-location conveyancing organisation that is seeking an experienced Head of Compliance to lead its regulatory, risk and quality framework. This is a senior strategic role with influence across the entire business, supported by an established compliance team.
Key Responsibilities
Leadership & Oversight

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  Lead and develop the Compliance Team, including direct management of the Senior Compliance Officer.
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  Oversee complaint handling, Legal Ombudsman escalations, and PI-related notifications, ensuring accurate investigation and reporting.
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  Provide coaching, guidance and pragmatic compliance support across the business.
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  Deliver workshops, feedback sessions and training to embed a strong compliance culture.

Risk, Quality & Regulatory Management

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  Maintain and enhance professional and ethical standards across the business.
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  Conduct focused audits and thematic reviews to assess service quality and policy adherence.
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  Update compliance MI, identify trends, and recommend improvements.
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  Communicate upcoming regulatory and legislative changes, supporting the business in adapting effectively.
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  Lead the annual review of the Practice-Wide Risk Assessment and update policies where necessary.

AML & Data Protection

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  Act as Deputy MLRO-chair AML committees, guide complex decisions, and step into the MLRO role when required.
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  Approve annual AML training content and ensure all staff receive role-appropriate AML training.
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  Serve as the organisation's Data Protection Officer, providing guidance and collaborating with group DPO teams.

Stakeholder & External Relationships

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  Maintain a professional relationship with the regulatory body and key external partners (e.g., verification providers, Land Registry, lender panel administrators).
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  Produce compliance guides, practice pointers and legal updates for internal use.
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  Support senior leadership with projects, technology assessments, consultations, and strategic initiatives.

Essential Background

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  Qualified lawyer (CLC / SRA / CILEx)
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  Minimum 5 years PQE and 8+ years' conveyancing experience
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  Strong understanding of regulatory frameworks within conveyancing
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  Experienced in leading or influencing compliance functions

Skills & Attributes

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  Excellent communication and interpersonal skills
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  Highly organised, reliable, and proactive
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  Strong analytical and problem-solving ability
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  Able to work collaboratively with operational and training teams
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  Professional, trustworthy and adaptable

Benefits & Conditions

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  Hybrid working
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  25 days annual leave + bank holidays
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  Pension scheme
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  Structured CPD and specialist compliance training
• Supportive, collaborative working environment

If you are an experienced compliance professional or senior conveyancer looking to step into a high-impact leadership role, I would be delighted to discuss this opportunity further. Please get in touch with Hannah at TSR Legal to arrange a confidential conversation. ( / #removed#)