Job Reference Number: CUR0095

Member Services Officer

Permanent

Cheadle Hulme (fully in-office, with occasional regional travel to conferences and events)

9am-4pm (Mon-Thu), 3pm finish on Fridays

£25,000 - £35,000 per annum + 10% employer pension + 25 days holiday (plus bank holidays) + free parking + Christmas bonus + free trade union membership

This is an excellent opportunity for a motivated and driven Member Services Officer to join a well-established organisation.

Our client is a not-for-profit financial institution dedicated to giving back to the local community by providing ethical financial services to those in need. Established for over 25 years, they serve members through membership in a large UK trade union.

They're looking for a Member Services Officer with solid administration and customer service experience to support the day-to-day running of the organisation. This role will involve managing member communications across multiple channels, processing transactions and account activity, overseeing direct debit and standing order processes, and handling general office administration. The successful candidate will have the opportunity to contribute to the organisation's future plans and may progress into loan-focused responsibilities over time.

The ideal candidate would be somebody who is highly organised, accurate, and comfortable dealing with members and partners, and who wants to work for an organisation that values ethics and community impact. If this sounds like you and you're ready for your next career move, read on to find out more…

The role

Day-to-day responsibilities

* Respond to member enquiries via phone, email, live chat, web, and post

* Process account activities including account opening, savings, and loan transactions

* Support the complaints process and maintain accurate records

* Oversee direct debit and standing order processes

* Manage general office administration including post and stationery

* Assist with loan administration tasks (email, post, transaction posting, filing, etc.)

* Accurately record all information gathered from members

* Contribute to the organisation's business plan and targets

Why would you want this role?

* Work for a not-for-profit organisation that gives back to its community

* Be part of a small, supportive team with a strong ethical ethos

* Enjoy free trade union membership, free parking, and strong pension contributions

* Benefit from career progression opportunities within the organisation

The Person

Essential

* Solid administration experience

* Strong customer service experience

* Ability to work with very high levels of accuracy in all admin tasks

* Willingness to engage in regular training and development

* Comfortable visiting partner organisations and suppliers within the UK

* Commitment to working within the ethical values and principles of the organisation

Desirable

* Financial services experience

* Service industry experience

Nice-to-have

* Credit Union experience

* Other not-for-profit experience

If you think you could be the right fit for this Member Services Officer role, please submit your application now. Candidates will be reviewed, contacted, and submitted to our client on an ongoing rolling basis when they apply, so don't delay in applying!

PLEASE NOTE: This role will require passing a DBS check and a credit check. The services of CU Recruitment Ltd are those of an Employment Agency. CU Recruitment Ltd regrets to inform you that our client will ONLY accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this permit or right, or who are pending an application to obtain this permit or right should not apply