Housing Officer - Social Housing
Location: West Midlands
Contract: 3-6 Months Temp (Strong Potential to Go Permanent)
Start Date: 5th January
Working Pattern: Hybrid (Home & Estate Visits)

We are supporting a leading Housing Association in the West Midlands who are looking to bring an experienced Housing Officer on board. This is a great opportunity for someone confident in tenancy management, resident engagement, and estate-based work who can hit the ground running in the new year.

Role Overview

As a Housing Officer, you will be responsible for delivering a high-quality neighbourhood management service across a defined patch. You will work directly with residents to support tenancy sustainment, resolve tenancy-related issues, and maintain safe, well-managed communities.

Key Responsibilities

* Manage a patch of general-needs properties

* Conduct tenancy sign-ups, visits, and reviews

* Handle low-medium level ASB, safeguarding concerns, and tenancy breaches

* Support residents with tenancy sustainment and early-intervention strategies

* Liaise with contractors, partner agencies, and internal teams

* Carry out estate inspections and ensure communal areas are maintained

* Prepare documentation and attend meetings when needed

About You

* Previous Housing Officer or Neighbourhood Officer experience (minimum 12-18 months)

* Strong knowledge of tenancy management, legislation, and housing best practice

* Confident lone-working and managing a varied workload

* Excellent communication, customer service, and problem-solving skills

* Able to work effectively with vulnerable residents and external partners

* Able to start on 5th January without restrictions

Why Apply?

* Reputable and supportive Housing Association

* Genuine temp-to-perm opportunity

* Hybrid, flexible working

* Meaningful, community-focused role

If this sounds like the right opportunity for you, please apply with your latest CV. You're also welcome to share this job with anyone who may be interested