Role: Sales Office Administrator

Location: Tewkesbury

Hours: 40hrs, Mon - Fri, 8:30am - 5pm, alternate Saturdays 8am - 2:30pm (When a Saturday is worked a day off in week will be given)

Salary: £27,435pa

Wright Staff Recruitment are currently representing a highly succesful family run dairy business in Tewkesbury who are looking to add a Sales Office Administrator to their team.

Role:

Delivering excellent customer service, this dynamic role involves dealing with a large number of incoming calls and emails from customers to take sales orders and input these into the computer system for processing.

Main Duties & Responsibilities:

* Processing sales orders received via emails, faxes and phone calls

* Checking that all orders have been correctly input onto the computer system

* Liaising with customers/depot staff regarding customer orders and delivery issues

* Liaising with stock control

* Answering general enquiries as required

* Providing cover for Reception including answering the switchboard

* Organising run-outs as required

* Investigating customer credit on their account and action as appropriate

* Working to daily and weekly deadlines, to ensure distribution of products at the correct times

* Assisting in ensuring the correct distribution of invoices

* Taking part in ad-hoc project

* Contributing to a positive working environment

* Any other duties as required by Senior Management.

Skills (Essential):

* Experience of delivering excellent customer service and ensuring queries or complaints are handled in a timely manner

* An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas

* An exceptional telephone manner

* Strong organisational skills with the ability to prioritise and work to deadlines

* Professional and clear communications skills, both verbal and written

* Ability to adapt positively and assist with new processes and procedures

* A 'can do' attitude with a commitment to seeing tasks through to completion

* Ability to work as part of a team and be able to multi-task

* Strong interpersonal skills

* Ability to work to tight deadlines

* The ability to use initiative and remain calm under pressure

* Ability to think creatively in order to improve the customer experience

* Have attention to detail and the ability to input data accurately

* Keenness to develop and receptive to training

* Adaptable.

Skills (Desirable):

* Experience in a Sales environment.

* Strong IT skills including MS Word, Excel and Outlook