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Date Added: Tue 24/01/2023

Client Services Advisor

Milton Keynes, MK9, UK
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Job Type: Permanent, FullTime

Salary: £10.99/hour

Client Services Advisor

This role is a vital element in delivering service excellence and contributing to the growth and development of the Customer Operations department. You'll be working in a great team, for an iconic brand and be part of a fantastic culture.

About the role -

Working as part of The Client Services Team you will be dedicated in providing support, guidance and effective account management to our retailer introduced Contract Hire and Finance Lease business.

Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence.
Ensure clarity and understanding of a customer`s requirement by providing proactive customer service, with excellent industry and product knowledge.
Accurately updating relevant systems with details of account activity.
Monitoring, diarising, and completing daily administration tasks.
Working within agreed authority levels taking ownership of the issue but referring to higher authority when required.

About you -

Ability to communicate and negotiate effectively both in writing and verbally
Attention to detail with a high degree of accuracy.
A strong team player with the ability to work under pressure and meet strict deadlines.
An ability to follow procedures whilst empathising with customers to resolve cases.
Strong customer service focuses essential with a determination to resolve issues.
A proactive and flexible approach with the ability to react appropriately and effectively to changing circumstances and demands.
Full PC Literacy essential.
GCSE Maths and English at level C or above
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