Credit Controller

Location: London Liverpool Street (2 days remote working available)

Are you an experienced Credit Controller looking to join a supportive, collaborative finance team? Reed Accountancy is partnering with a well-established organisation seeking a confident, detail-driven professional to help manage customer invoicing, resolve payment issues, and maintain healthy debtor levels across the business.

As a Credit Controller, you’ll be working collaboratively in a team of three, ensuring timely payment of outstanding invoices, resolving queries, and building strong relationships with customers as well as internal stakeholders within the business.

Key responsibilities include:

• Contacting customers by email and telephone phone to resolve non-payment issues, logging all communication accurately
• Reviewing customer accounts, identifying errors, requesting refunds, and updating contact details where needed
• Managing all invoice-related queries and delivering high levels of customer satisfaction
• Reporting regularly to the Finance Manager on debtor levels and overdue accounts
• Assisting the Team Leader in developing and refining credit control procedures to maintain target debtor levels across multiple revenue streams
• Uploading invoices and purchase orders to customer portals
• Supporting the finance team with ad-hoc duties as required

Experience & Skills

• Proven experience in a similar hands-on telephone-based credit control role
• Strong working knowledge of accounting/CRM systems and Microsoft 365
• Understanding of basic bookkeeping 
• Strong proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)
• Awareness of cyber-secure working practices

Personal Attributes

• Excellent organisational and time-management skills
• Determined, results-focused, and proactive
• Strong communication skills, both written and verbal
• Customer-centric with a professional, solution-oriented approach
• Able to work independently and collaboratively as part of a wider team

If you are a Credit Controller looking for a new challenge in a terrific and sometimes challenging role, we look forward to hearing from you.