Tenancy Services Officer

Our client is seeking an experienced and motivated Tenancy Services Officer to deliver a high-quality, customer-focused housing management service across a defined patch of general needs, sheltered and leasehold properties.

This is a varied and rewarding role focused on tenancy sustainment, estate management, anti-social behaviour, and delivering excellent customer service.

Key Responsibilities

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Manage a designated housing patch, dealing with tenancy sign-ups, breaches, ASB cases, resident disputes and estate issues

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Conduct tenancy audits, home visits, estate inspections and introductory tenancy reviews

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Investigate and resolve tenancy breaches, issuing warnings and notices where appropriate

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Prepare legal documentation and attend court when required

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Work proactively to support vulnerable tenants and prevent tenancy breakdown

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Liaise with internal teams and external agencies to deliver coordinated support

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Respond to complaints, enquiries and elected representative correspondence within set timescales

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Identify safeguarding concerns and take appropriate action

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Maintain accurate case records using housing management systems

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Contribute to service improvement initiatives and performance targets

About You

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Proven experience in tenancy management, including ASB and enforcement

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Strong knowledge of housing law and tenancy management best practice

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Experience supporting vulnerable residents and promoting tenancy sustainment

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Confident managing a busy caseload and working to performance standards

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Excellent written and verbal communication skills

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Ability to handle challenging situations professionally and fairly

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Competent using IT and case management systems

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Professional qualification in housing (CIH Level 3) or willingness to work towards

What's on Offer

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A varied and community-focused role

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Opportunity to make a real impact on residents' lives

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Supportive team environment

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Ongoing professional development

If you are passionate about delivering high standards of housing management and putting residents at the heart of service delivery, we would love to hear from you