We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.

As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You'll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.

Key Responsibilities

Provide first- and second-line technical support to end users (in person, phone, email, and ticketing system)
Troubleshoot hardware, software, network, and system issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Support operating systems including Windows, macOS, and Linux
Manage user accounts, permissions, and access (Active Directory, Azure AD, email systems)
Document issues, resolutions, and procedures within the IT knowledge base
Escalate complex technical issues to third parties or senior IT teams when required
Support employee onboarding and offboarding processes

Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience)
Proven experience in an IT support or helpdesk role
Strong knowledge of computer hardware, software, and networking fundamentals
Experience using ticketing systems and remote support tools
Working knowledge of cybersecurity principles
Experience with Active Directory, Office 365, and Azure Active Directory
Experience with Microsoft Intune
Basic understanding of servers, virtualization, and cloud platforms
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities

Hybrid working model
Salary up to £35,000 (dependent on experience)
Opportunity to join a supportive, forward-thinking business
Exposure to a broad and modern IT environment

EA First Ltd are acting as an Employment Agency for this permanent vacancy