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Date Added: Wed 06/01/2021

Inbound Sales Advisor

Wakefield, UK
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Job Type: Permanent

Salary: £18137.6 / annually

Inbound Sales Advisors x 3

I'm absolutely delighted to be working with my Client based in Wakefield to recruit for 3 experienced Inbound Sales Advisors to join their very successful, expanding business.

The Role

Sales -

The key focus points and thus key KPI's are as follows.

  • To increase the conversion rate from enquiry to sale.
  • Respond to sales related emails and perform the relevant follow ups.
  • Maximise all opportunities in terms of cross selling.
  • Utilise reports of customers who have been sent samples
  • Utilise reports of customers who have abandoned their cart, make the necessary contact and follow ups.
  • Business retention - involvement within the 'out of stock' process, promoting alternative products to customers and thus reducing refunds.
  • Handle sales enquires across all formats including phone, email and Live Chat.
  • Assist with inbound work for the Customer Service Team when the need arises.
  • Utilise different means of contact with customers whether by telephone, email or bulk email.
  • To increase revenue.
  • To achieve best in class service quality and performance.

Customer Service -                         

  • Answering a high volume of calls that are receive daily
  • Ensure calls are answered within the agreed SLA
  • Replying to customers emails in line with the expected SLA
  •  To identify and assess customers need to achieve satisfaction
  • Respond to our customers' needs by investigating customer queries and complaints
  • Take ownership of customer queries and manage them in expectation with the business needs
  • Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed
  • Identify and communicate any development opportunities to the Customer Service supervisors
  • Maintain and improve performance to meet or exceed business KPI's
  • Adhere to all best practices in line with agreed KPI and SLA agreements

The successful Candidates will have excellent Customer Service/Sales experience.

It is essential that you have experience of seeking opportunities to cross/upsell products and always put the Customer's needs first.

The hours of work will be 4 days during the week (between 0830 - 1800 )and 1 weekend day (1000 - 1600).

An annual salary of £18,137.60 with an annual bonus of up to £1,800 paid monthly.

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