Inbound Sales Advisors x 3

I'm absolutely delighted to be working with my Client based in Wakefield to recruit for 3 experienced Inbound Sales Advisors to join their very successful, expanding business.

The Role

Sales -

The key focus points and thus key KPI's are as follows.

• To increase the conversion rate from enquiry to sale.
• Respond to sales related emails and perform the relevant follow ups.
• Maximise all opportunities in terms of cross selling.
• Utilise reports of customers who have been sent samples
• Utilise reports of customers who have abandoned their cart, make the necessary contact and follow ups.
• Business retention - involvement within the 'out of stock' process, promoting alternative products to customers and thus reducing refunds.
• Handle sales enquires across all formats including phone, email and Live Chat.
• Assist with inbound work for the Customer Service Team when the need arises.
• Utilise different means of contact with customers whether by telephone, email or bulk email.
• To increase revenue.
• To achieve best in class service quality and performance.

Customer Service -                         

• Answering a high volume of calls that are receive daily
• Ensure calls are answered within the agreed SLA
• Replying to customers emails in line with the expected SLA
•  To identify and assess customers need to achieve satisfaction
• Respond to our customers' needs by investigating customer queries and complaints
• Take ownership of customer queries and manage them in expectation with the business needs
• Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed
• Identify and communicate any development opportunities to the Customer Service supervisors
• Maintain and improve performance to meet or exceed business KPI's
• Adhere to all best practices in line with agreed KPI and SLA agreements

The successful Candidates will have excellent Customer Service/Sales experience.

It is essential that you have experience of seeking opportunities to cross/upsell products and always put the Customer's needs first.

The hours of work will be 4 days during the week (between 0830 - 1800 )and 1 weekend day (1000 - 1600).

An annual salary of £18,137.60 with an annual bonus of up to £1,800 paid monthly.