Service Coordinator

Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent

Reports to: Rental Service Manager

Your Role

As a Service Coordinator, you'll ensure our rental fleet runs smoothly. You'll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.

Key Responsibilities

* Manage breakdowns and technical helpdesk queries

* Diagnose and resolve faults remotely where possible

* Coordinate engineer schedules and preventative maintenance

* Monitor service activity and highlight recurring issues

* Maintain accurate service records and reports

* Liaise with parts and depot teams to ensure smooth operations

* Arrange service visits and maintain clear communication with customers

* Support Field Service Engineers on a daily basis

* Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards

What We're Looking For

* Electrical or mechanical background

* Experience in service coordination or supervising engineers

* Knowledge of generators or similar plant equipment

* Strong organisational and problem-solving skills

* Excellent communication skills and customer-focused attitude

* IT competent

* Forklift licence (preferred)

* Experience in plant hire or ISO-certified environments

Benefits

* Salary up to £38,000

* EOT Bonus Scheme - share in the company's success

* Training, upskilling, and career progression

* Holiday Buy & Sell Scheme

* Pension scheme

* Private medical scheme (max £100 excess)

* Life assurance

* 23 days holiday (plus bank holidays), increasing up to 28 days

If you're interested in this role, please apply now