Deputy Lodge Manager
A
re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge.

Key Responsibilities:

General Duties & Front of House:

* Assist the Lodge Manager with daily supervision of lodge operations
* Provide accurate information and assistance to College members, conference delegates, and visitors
* Act as a central communication point, relaying relevant information to departments
* Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans
* Handle telephone inquiries professionally
* Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment
* Monitor lodge emails, check-in/check-out students, and update forwarding addresses
* Promote and operate the lodge sales, including souvenirs and operate the sales till
* Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements
* Record and forward room defect reports from visitors

Security & Emergency Management:

* Maintain building security, keep logs of alarms and activations
* Respond professionally to fire alarm activations, coordinating with emergency services
* Train lodge staff on emergency procedures
* Monitor CCTV systems and ensure security protocols are followed
* Record and report incidents and accidents accurately
* Manage on-site parking, keys, bicycle, and vehicle security
* Ensure compliance with security procedures, including fire safety, alarm testing, and key management
* Follow College flag policies

Other Services & Administration:
* Deputize for the Lodge Manager in their absence
* Assist with staff induction, training, and planning
* Oversee daily lodge staff duties and briefings
* Maintain first aid supplies and manage the lodge's use of the Salto access system
* Conduct security patrols and handle security/behavioral issues
* Liaise with maintenance teams regarding faults and repairs
* Manage meeting room bookings and ensure proper use of College spaces

Essential Criteria:

* Proven experience managing a busy reception environment
* Strong team management and motivational skills
* Excellent customer service and communication skills
* Effective prioritization of workload
* Professional appearance and demeanor
* Attention to detail and high standards
* Knowledge of health, safety, and security procedures
* Flexible, responsible, and self-motivated approach
* Intermediate computer literacy

What We Offer:

* Opportunity to work in a prestigious academic environment
* Supportive team and professional development opportunities
* A dynamic role with varied responsibilities
* Extensive benefits and holiday package

INDLP