We believe in Customer Satisfaction.
What is Customer Satisfaction?
-Personalize, Scrap the robot routine. Interact with the customer to create a lifelong relationship- personalize your interaction with your upbeat attitude and without the long winded lingo.
-Efficient, One Call Resolution. Who has time for long hold times and multiple calls for the same issue?
-Knowledgeable customer. They brag they now know more about their service and/or device, because of you…Win! Win!
We want to provide you with the same positive interaction- AT WORK!
If you can think outside the box, have a positive attitude, and [wish you were the person on the other end of the line when you call a customer service line]…
Let’s continue this conversation in an interview- we are interested if you are!
Here’s what we need from you:
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent
- Schedule flexibility [1:00PM- 12AM availability]
- Ability to juggle multiple processes
- Tech-Savvy (if you can name the latest Apple and Android phone models -you are good!)
- Positive Customer Service (Satisfaction) experience [Face to Face or Phone]
- Upbeat attitude
- Problem RESOLVING (yeah, we like resolution) skills
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
At iQor, we see the customer experience from a full-circle perspective. In today’s contact center, it’s not enough to maintain high levels of competency in just one or two communication channels. Solutions that comprise the big picture from phone and web-initiated interactions to email, chat and text-driven conversations are imperative for success.
Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. Our consultative approach and intelligent proprietary technology systems help drive agent behaviors that deliver better outcomes.
Role: Entry Level Call Center Associates-IMMEDIATE OPENINGS!
Apply for this job now.