What you will do
Join our Customer Service leadership team in a fast-paced, target-driven environment where you'll lead a high-performing team to deliver exceptional service and meet key KPIs. With a background in dispatch, logistics, or inside sales, you'll drive operational excellence, improve customer experience, and support cross-functional collaboration.
We're looking for a commercially minded Team Leader who’s confident using CRM tools, detail-oriented, and experienced in hitting revenue targets. You'll also play a key role in developing sales and service skills within your team and fostering a culture of continuous improvement.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Generous Leave: 25 days of annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total entitlement to the equivalent of 35 days.
- Comprehensive Benefits: Including a pension plan (up to 7% employer contribution match), medical coverage, life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: Enjoy savings with high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Access to extensive training and advancement opportunities.
How you will do it
Lead, engage, and motivate your team to deliver contact centre performance, service levels, and KPIs
Drive continuous improvement in customer experience and team performance
Coach and develop team members to build strong sales and service skills
Use data and CRM tools to monitor performance and identify opportunities for growth
Tackle underperformance and foster a high-performance, target-driven culture
Ensure compliance with internal and external standards across operational teams
Positively influence budgetary performance through efficient team management
What we look for
Required
Experience in a contact centre, logistics dispatch, inside sales, or field-based environment
Proven ability to meet targets and drive revenue performance
Strong leadership skills with experience coaching and developing teams
Comfortable using CRM systems or sales databases
Excellent attention to detail and a data-driven mindset
Experience managing shift-based teams, including weekends and bank holidays
Strong facilitation and communication skills
Confidence to lead in a fast-paced, evolving environment
Preferred
Recognised coaching or development qualification (e.g., CIPD, CPD)
Experience with LEAN Six Sigma Greenbelt or similar methodologies
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