Our local public sector are looking for a Principal Officer - Repairs to join them on a temporary basis.

Location - Loughborough

Pay Rate - £22.14ph

Purpose of the Role

To lead and manage the delivery of a high-performing, customer-focused property repairs service. This includes ensuring timely and high-quality repair works, managing both in-house teams and external contractors, and driving continuous service improvement to meet resident and organisational expectations.

Key Responsibilities:

Operational Leadership

Lead the responsive repairs and business support teams to deliver an efficient and customer-centric service.

Maximise productivity of internal operatives and effectively manage external contractors.

Work collaboratively with internal teams (e.g. Voids, Tenancy Management, Investment) to ensure seamless service delivery across all repair touchpoints.

Service Delivery

Oversee and manage the full lifecycle of repair works, from issue identification to resolution.

Handle disrepair claims, complaints, and escalated service issues professionally and in a timely manner.

Ensure all repairs meet required quality, safety, and regulatory standards.

Provide cover and support for the Principal Officer - Voids, as required.

Performance & Improvement

Use performance data, customer feedback, and insight to identify areas for improvement and lead on service enhancements.

Lead regular meetings with staff, contractors, and stakeholders to support performance and communication.

Deliver service improvements in line with corporate goals, ensuring continuous improvement.

Financial & Resource Management

Manage and monitor budgets (revenue and capital), resources, and staffing to ensure effective service delivery.

Ensure compliance with financial controls and cost-effective use of resources.

Core Competencies and Behaviours

Leadership and People Management

Inspire and develop a high-performing team culture that supports the Council's values.

Set clear expectations, lead by example, and empower staff to deliver their best work.

Foster a positive, inclusive, and safe working environment

Customer Focus

Champion a customer-first approach across all repairs functions.

Act on feedback to improve services for residents and stakeholders.

Communication and Collaboration

Communicate effectively with internal and external stakeholders.

Build strong relationships across teams and partners to enhance service outcomes.

Innovation and Continuous Improvement

Identify and implement innovative solutions to improve service delivery.

Drive a culture of continuous improvement through analysis and critical thinking

Compliance and Risk Management

Ensure all work complies with health & safety, safeguarding, and other regulatory requirements.

Develop, maintain, and monitor risk assessments relevant to the repairs function.

Person Specification

Essential Qualifications and Experience

A relevant qualification in construction or property management (e.g. degree or membership of RICS/CIOB), or equivalent significant experience.

Proven experience managing responsive repairs and maintenance services.

Experience leading operational teams, managing contractors, and overseeing budgets.

Strong understanding of housing and property compliance, health and safety regulations, and best practices.

Desirable

Evidence of continued professional development.

Experience working within a local authority or social housing setting.

Skills and Attributes

Strong leadership and people management skills.

Excellent problem-solving and analytical abilities.

High level of numeracy, literacy, and IT literacy (including use of repairs systems and asset databases).

Ability to manage competing priorities in a fast-paced environment.

Exceptional interpersonal and communication skills.

Additional Requirements

Full UK driving licence and access to a vehicle