Service Advisor

Location: Heathrow

Salary: £28,256.80 - £33,000 DOE (OTE £40,000)

Hours: 47.5 hours per week: Monday to Friday 08:00 - 18:00 1 in 4 Saturdays: 07:00 - 13:00

Tru Talent is looking for an experienced ServiceAdvisor to join our client's Passenger Car team at their Heathrow site.

This is an exciting opportunity to join one of the UK's leading automotive dealership groups, recognised for delivering outstanding customer service and having been named a Great Place to Work for three consecutive years.

If you are passionate about delivering a first-class customer experience, confident in managing service and repair bookings, and thrive in a fast-paced, customer-focused environment, this could be the perfect role for you.

The Role

As a Service Advisor, you will be responsible for managing the full customer service journey from initial booking through to vehicle handover.

You will ensure all service and repair work is scheduled efficiently, maximising workshop capacity while maintaining excellent customer communication at all times. A strong commercial mindset is essential, as you will also actively promote aftersales services including service contracts and additional work opportunities.

This role requires someone who takes ownership, communicates clearly, and ensures customers are kept fully informed on progress, costs, and completion times.

Key Responsibilities of the Service Advisor:

Deliver exceptional customer service and ensure high levels of customer satisfaction
Manage workshop loading and ensure schedules are accurate and up to date
Proactively communicate with customers regarding vehicle progress, updates, and timelines
Book vehicles in efficiently, balancing customer needs with workshop capacity
Provide accurate, fully inclusive estimates based on customer requirements
Produce job cards, invoices, estimates, and associated documentation accurately
Clearly explain completed work and identify opportunities for additional sales
Raise warranty job cards in line with manufacturer policies and procedures
Record all work accurately, including retail, warranty, internal, and non-chargeable repairs
Liaise with the Parts Department to ensure parts availability and workflow efficiency
About You

Previous experience in a Service Advisor or similar automotive customer service role
Strong communication skills with the ability to build rapport with customers
Highly organised with excellent attention to detail
Able to manage time effectively in a fast-paced environment
Resilient, motivated, and a strong team player
Commercially aware with the ability to identify upselling opportunities
Confident using systems and maintaining accurate records
Click 'Apply Now' to take the next step in your career.

INDTTT