Key Responsibilities

1. Quality of Service

To maintain a high level of quality in service provision by:

Meeting agreed quality standards, outcomes, and performance expectations
Participating in and utilising management information and data collection systems
Contributing to continuous service improvement initiatives
Ensuring support is delivered in a consistent, person‑centred, and non‑judgemental manner

2. Health, Safety & Risk Management

To ensure a safe working environment for self, colleagues, and service users by:

Maintaining good standards of housekeeping
Following all health and safety procedures and risk assessments
Reporting hazards, incidents, and near misses in line with organisational policy
Supporting positive risk‑taking where appropriate

3. Compliance

To ensure compliance with all internal and external standards and codes of conduct by:

Meeting all relevant regulatory and statutory requirements
Complying with Turning Point's Code of Conduct, policies, and procedures
Adhering to safeguarding and Protection of Vulnerable Adults (POVA) guidelines

4. Moving and Handling

To enable individuals' mobility safely and effectively, including:

Moving and handling transfers in line with training and risk assessments
Pushing wheelchairs and assisting with walking aids
Supporting individuals to use public transport
Driving shared transport where required
Working in partnership with professionals such as physiotherapists and occupational therapists
Checking and maintaining equipment (e.g. wheelchair cushions and aids)

5. Person‑Centred Support & Engagement

Providing personal and intimate care with dignity and respect
Supporting individuals with daily living activities and community access
Displaying a caring, empathetic, and respectful approach
Managing incidents of verbal and physical aggression in a calm and professional manner
Adapting working practices to a changing and sometimes challenging environment

Skills, Knowledge & Attributes

Essential

Excellent customer service skills
Flexible approach to service delivery
Comfortable providing personal and intimate care
Caring, empathetic, and patient approach
Ability to undertake moving and handling following training
Understanding of person‑centred approaches to support
Awareness of learning disability issues
Awareness of relevant legislation and policy (e.g. Valuing People)
Understanding of safeguarding and protection of vulnerable adults
Proven ability to manage challenging behaviour, including verbal and violent aggression

Desirable

Experience working with people with learning disabilities
Knowledge of positive behaviour support principles

Qualifications & Experience

Essential

Previous experience in the care profession or a clear commitment to working within social care
Willingness to work towards a relevant vocational qualification (e.g. NVQ/QCF Level 2 or 3 in Health & Social Care)

Desirable

NVQ/QCF Level 2 or 3 in Health & Social Care (or equivalent)