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Date Added: Mon 06/09/2021

Schools Customer Support Advisor - Term Time Only

Tyne & Wear, UK
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Job Type: Permanent, FullTime

Salary: £18750/annum pro rata rate

School Customer Support Advisor - National Tutoring Programme (NTP)

Salary- £18,750 + 10% annual bonus

Term time only 39 weeks

Randstad is proud to be an approved partner for the National Tutoring Programme (NTP) which was set up to close the attainment gap for pupils impacted by school closures owing to Covid-19. The Programme is designed to offer schools the opportunity to access discounted programmes of tuition through approved tuition partners.

We are delighted to help continue the good work already done to help the most disadvantaged pupils get the support they need with their education.

As part of this exciting partnering programme we have an opportunity for School Customer Support Advisor to join our new NTP team.

As a School Customer Support Advisor, you will be responsible for:

Provide advice and support around the NTP programme to ensure schools understand the options open to them
Provide support in resolving queries from clients, both internal and external in a polite, accurate and confident manner, ensuring understanding by all parties.
Provide advice and support on the use of the service including assistance on how to navigate around the tuition hub platform
Proficient in the use of Microsoft products, electronic systems and databases
Deliver on both individual KPI targets to support achieving the overall programme targetsTo be successful in this role you will:

"Can Do", proactive attitude
Excellent written and verbal communication skills
Ability to operate in a fast paced, dynamic environment and able to work under pressure
Excellent attention to detail
Confident communication skills at all levels and gravitas to engage credibly
Excellent Customer Service experienceIf you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today with Sirah Taj by applying to the vacancy.

Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application
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