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Date Added: Wed 14/07/2021

Customer Service Advisor

Lancashire, UK
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Job Type: Permanent, FullTime

Salary: £19500/annum £3-500 bonus a month/parking/progression

An opportunity has arisen with a market leading disability insurance provider for a full-time Customer Service Advisor. My client is based in Bamber Bridge,Preston. Due to location all suitable candidates will need to have their own transport. Working hours are 9am-5.30pm Monday to Friday, with occasional Saturday mornings dependent on workload. Candidates who can be flexible with their hours are ideal.

The successful candidate will be joining a reputable and growing organisation who are market experts in their field.
As a Customer Service Advisor, you will:

Deliver first class service within a fast-paced environment handing inbound calls, up to 50 per day on average.
Assist clients with relevant queries regarding there policy's and try to offer them the best possible products
Really listen to the customer's needs and provide a quality service
Up sell company products and alternative to achieve maximum results for the client
Build rapport and lasting relationships to ensure repeat custom for our client
To be a Successful Customer Service Advisor you will:

You will have proven experience within a customer service environment
Ideally come from a call centre background and have experience on the telephone (although not essential)
Have the drive to work in a customer orientated environment
Ability to work to targets and KPI
Be able to retain information on company products and polices to relay to the customer.
Have a passion for delivering results and the best customer experience you can
Proven experience within a fast-paced environment
Ability to work under pressure and meet deadlines
GCSE level C or above in English is essential (or equivalent)
The package for a Customer Service Advisor:

Base Salary of £19,500
Uncapped bonus structure (Ability to earn between £200-£500 extra per month)
Free parking on site
Modern offices
Full training given
Excellent company incentives
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