Resident Support Officer

• Temporary Role (until end of September 2025)
• Salary: £14.24 per hour PAYE
• Location: Highbury East N5
• Home based with one day per week in the office 

We are seeking a Resident Support Officer to provide an excellent customer-led service in the management and completion of LCDM cases. This role involves working with both internal and external customers with the overall objective of delivering a swift and efficient service.

Day-to-day of the role:

• Effectively and efficiently manage LCDM cases, liaising with appropriate internal and external contacts to facilitate considered decision-making in line with relevant procedures, policies, statutory or regulatory guidance in a timely and cost-effective manner.
• Maximise output in the delivery of targets and the organisation's strategic objectives and behaviours.
• Meet all the corporate and departmental service level agreements and support the business in achieving these as a whole.
• Effectively utilise technologies and Microsoft Dynamic platform to deliver an efficient and effective customer-driven service with the ultimate objective to provide a swift, responsive, and seamless service to customers.
• Keep accurate, up-to-date records of all actions taken to assist in case management, statistical analysis, and reports to relevant management teams and boards.
• Work in a fast-paced, evolving, target-driven, dynamic environment.
• Undertake any other duties and responsibilities of an equivalent nature as required.

Required Skills & Qualifications:

• Proven experience in working in a fast-paced, target-driven, evolving, and dynamic Customer Service environment within a housing environment.
• Proven experience of delivering high-quality customer services with good interpersonal and communication skills and the ability to interact with customers in a professional manner on the telephone and in writing.
• Experience of working in the housing sector, property management, or similar.
• A can-do, positive, professional work ethic.
• A strong level of understanding of Microsoft Office.
• Analytical and problem-solving skills and the ability to interpret information and make considered decisions.
• Interpersonal, influencing, and communication skills with the ability to liaise with a variety of internal and external stakeholders.

To apply for the Resident Support Officer position, please submit your application with an updated copy of your CV