Position: Resident Liaison Officer - External

Location Ealing

Salary: £25k - £28k + Package

Job Description:

Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Ealimg, West London and report to the Site Manager.

Project:

The project is a £2 million external refurbishment consisting of new windows, roofs and concrete repairs on 2 x 4 storey tower blocks.

Client:

My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They undertake projects from as little as £500k up to as large as £10 million in and around London and the South East. They pride themselves on staff retention and training and have a full order book.

What are the Role/Duties?

* Make initial contact with tenants

* Build customer confidence

* Explain all aspects of improvement work

* Identify Customer needs (working parents/shift patterns/health issues etc).

* Open forum client/management meeting.

* Book appointments with tenants

* Visit tenants with portfolio of relevant works and design briefs.

* Picture surveys

* Communicate with tenant throughout works programme

* Be the link between tenant and Site/Project Manager

* Administration/record keeping

* Daily line management meetings

Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.

It is essential that candidates have a full driving licence