Interim Support Engineer

£150 per day (Inside IR35)

2-Month Contract

Southampton, SO45

Overview

We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery.

Key Responsibilities

Provide Level 1/2 support across networks, domains, hardware, and software environments.
Deliver end-user support for Windows 10/11 devices, applications, and peripherals.
Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone).
Build, configure, replace, and maintain EUC hardware components.
Support data backup processes and recovery techniques.
Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity.
Utilise Microsoft SCCM for device management (advantageous).
Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices.
Maintain accurate documentation and records of incidents, resolutions, and system changes.
Provide clear, professional communication to end-users, ensuring exceptional customer experience.
Manage workload independently while maintaining high productivity and efficiency.

Skills & Experience

Strong general understanding of IT principles (networks, hardware, domains).
Working knowledge of leading software packages (Microsoft Office, Lotus Notes).
Proficiency with Windows 10/11 operating systems and related applications.
Hands-on experience troubleshooting end-user device hardware and software issues.
Exposure to virtualisation, MDM, and VPN environments.
Experience with Microsoft SCCM (advantageous).
Knowledge of ITIL framework and prior experience in an ITIL-aligned environment.
Proficiency in ServiceNow or similar ticketing systems.
Excellent communication, interpersonal, and customer-facing skills