Job Title: Global Process Owner - Order-to-Cash (OtC)
Location: London 3 days a week
Contract Type: 6 months initially

Department & Position Overview:
The Global Process Owner (GPO) - OtC is accountable for the end-to-end Order-to-Cash process across all entities and regions. The role owns global design, governance, performance, and continuous improvement of OtC processes to ensure revenue integrity, effective credit risk management, optimal cash collection, regulatory compliance, and seamless integration within ERP and CRM systems. The GPO serves as the ultimate authority for OtC process design, standards, and system configuration, impacting customer master data, billing, revenue recognition, collections, cash application, and dispute management, while managing statutory, contractual, and regulatory variations across jurisdictions.

Key Responsibilities:

Global Process Ownership & Design

Own and maintain the global OtC process framework across all entities and regions
Define and enforce global standards for customer onboarding, credit assessment, order processing, billing, cash application, and collections
Determine global standards versus approved local variants while minimising unnecessary complexity
Act as Global Process Design Authority for OtC within ERP and CRM systemsGovernance, Controls & Compliance

Ensure OtC processes comply with global accounting policies, internal control frameworks, and regulatory requirements
Own the design and effectiveness of key OtC controls, including segregation of duties, approval limits, credit limits, and revenue cut-off controls
Govern customer master data and credit policies in line with internal control and audit requirements
Partner with internal and external audit teams to ensure control robustness and remediation of gapsPerformance & Working Capital Optimisation

Define and monitor global KPIs, including Days Sales Outstanding (DSO), billing accuracy, invoice cycle time, cash application timeliness, bad debt rate, and dispute resolution cycle time
Drive improvements in billing accuracy and first-time-right invoicing to reduce disputes and rework
Lead initiatives to improve cash forecasting accuracy and optimise working capital performanceTransformation & Continuous Improvement

Develop and own multi-year OtC transformation and optimisation roadmap aligned to the broader finance strategy
Standardise and automate billing, collections, and cash application processes to reduce manual intervention and improve efficiency
Lead ERP/CRM enhancements impacting OtC processes, ensuring alignment to global standards
Champion digital enablement, including workflow automation, reporting dashboards, and customer self-service capabilitiesKey Competencies:

Deep expertise in global Order-to-Cash processes within complex, multi-entity organisations
Strong experience in revenue operations, billing, and credit management in technology, software, or services environments
Knowledge of internal controls and audit requirements within OtC
Experience with subscription, SaaS, or long-term contract billing models highly desirable
Effective stakeholder management and influencing skills at senior levels
Strategic process ownership with a continuous improvement and automation mindset
Strong analytical capability and data-driven decision-making skills