At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

We are excited to recruit an experienced, friendly, and professional Receptionist to join the team at London Heathrow Airport in our busy Occupational Health department.

Acting as the first point of contact for visitors both face-to-face and via telephone, the chosen candidate will play a key role in ensuring the smooth operation of the centre. You will be responsible for managing the reception area, coordinating team diaries, and carrying out various administrative and support duties.

Key Responsibilities:

• Acting as the first point of contact for the service, showcasing excellent customer service skills when welcoming people to reception and checking them in for appointments.
• Answering all calls that come into the department and liaising with relevant members of staff.
• Responding or escalating all emails on the Heathrow OH mailbox.
• Booking appointments, invoicing, and closing cases.
• Reviewing cases, chasing updates and gathering information.
• Preparing any GP report requests and chasing updates.
• Preparing any Subject Access Record request ready for OH Manager to check and approve.
• Preparing any MIC packs received from Unum and sending out to client.
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Carrying out general administration duties to support the team.
• Ordering of consumables and Stationery.

• Use of multiple databases and internet systems for recording of statistics

• Managing clinician diaries and supporting the smooth running of the occupational health department.

• Showcasing a genuine interest in Health and Wellbeing.

What we are looking for:

• The ideal candidate will possess strong administrative skills, with prior experience and excellent IT proficiency, including the use of database systems, Word, Excel, PowerPoint, and Outlook.
• You should have a minimum of 5 GCSEs and demonstrate great attention to detail, the ability to prioritise a busy schedule, and the capability to work independently.
• Strong customer service and interpersonal skills are essential, as the role involves regular interaction with clients and health professionals.
• The ability to communicate effectively at all levels and to maintain discretion when handling confidential medical matters is key.
• We are looking for someone self-motivated, flexible, and with a keen interest in health and wellbeing, who enjoys working collaboratively as part of a team.

Why Join Us?

Be Part of Something Special:

Work within a close-knit team of 11 enthusiastic and skilled professionals including Consultant OH Physicians, Physiotherapists, OH Advisors, Nurse/Technicians and Reception Team where every day brings new challenges and opportunities. Enjoy working in our modern, well-equipped office near Terminal 3 at Heathrow Airport.

Convenient Commute:

Take advantage of our free staff car park with dedicated staff bus service in addition to convenient Public Transport links.

Consistent Hours:

Maintain a structured routine with working hours of 8:00 am to 4:00 pm, giving you a great work-life balance.

Join us in making a lasting impact on the health and happiness of the Heathrow Airport crew!

Hours

This is a full-time, on-site position based at London Heathrow Airport, where the chosen candidate will work 37.5 hours per week, Monday to Friday, between the hours of 8am to 4pm.

Location

London Heathrow Airport - D'Albiac House, Occupational Health

Salary

The salary for this role is £26,000 to £27,000 per annum, depending on experience.

Company Benefits

We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:

• Competitive annual salary dependent on qualifications and experience

• Contributory pension scheme up to 6%

• Life assurance

• Starting on 25 days annual leave plus bank holidays, increasing with length of service

• Have a day off for your Birthday (non-contractual benefit)

• Discounted gym membership

• Cycle to work scheme

• Health cashback plan

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.