JOB TITLE: Customer Resolutions Officer
LOCATION: Dartford, Kent
SALARY: £13.00 per hour - £15.00 per hour
TERM: Temporary
HOURS: Monday - Friday 9.00m - 5.00pm (35 hours per week)

We are very excited to be recruiting a Customer Resolutions Officer for our client based in Dartford, Kent. The successful candidate will be organised, adaptable and have previous experience working within a Housing background.

The day to day duties in your new job would be:

Carrying out effective investigation and resolution of formal complaints, producing written complaint correspondence
Leading on investigations of composite complaints, coordinating responses from different departments, and acting as first point of contact for the customer
Effectively navigate and utilise various IT systems, predominately MS Dynamics, to oversee and manage all complaints from a formal stage. Ensuring detailed and accurate record keeping of complaint investigations
Highlighting to the Complaints Taskforce Manager and Head of Complaints Taskforce, any themes, issues, or risks seen within complaints
Co-ordinating the production of information requests from the Housing Ombudsman

We'd love to speak to candidates who have:

Ability to demonstrate effective complaint handling and problem solving
Able to use MS Office suite, particularly MS Word and Excel
Knowledge of the Housing Ombudsman Service Complaint Handling Code
Awareness of the Social Housing White Paper and a good understanding of the social housing sector
Good understanding of GDPR, including its application in the workplace
Systematic and thorough working approach with the ability to work independently
Immediately availability and happy to commit to a temporary position

*AMAZING* Benefits of becoming an Office Angels Temp:

Weekly Pay
Up to 29 days annual leave
The chance to enter our raffle three times each month to win a £20 voucher of your choice!
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Next steps…
If you're interested in the above role, are available to start immediately and have the skills and attributes listed above then please send me your most up to date CV today.

Alternatively if you are not looking for a new role but you have friends, family or colleagues who are looking for a new role, please send them our way! We have a fantastic Refer a Friend Scheme below where you will receive a £100 voucher if we place them! *T&Cs apply. All you need to do is ask them to send their CV to us and quote your name in the email to say you recommended them.

Unfortunately, due to the volume of responses we receive we are unable to respond to everyone however if you are shortlisted, we will contact you within 48 hours.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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