Job Description: Registered Extra Care Manager

Position: Registered Extra Care Manager

Department: Extra Care Scheme

Location: Carlton Dene Extra Care Scheme, Westminster, NW6

Reporting to: Chief Operations Officer (COO)

Salary: £40,000 / year

Contract: Full-Time | 40 Hours | On-Call Responsibility | 28days a/l

Development: Funded Health and Social Care Level 5 or 7

Pension: Employer contribution 5%

Bonus: Inspection bonus 10% for Outstanding rating

Lead a Flagship 24/7 Extra Care Service

Chosen Care Group is an award-winning, CQC-rated ‘Good’ provider delivering care across 22 London boroughs. We are committed to safe, effective, and well-led services that promote independence, dignity, and quality of life.

We are now seeking a confident and CQC-ready Registered Extra Care Manager to lead our 78-flat, 24/7 staffed Extra Care scheme in Westminster.

The Opportunity - As Registered Manager, you will:

• Hold CQC registration for the scheme
• Lead and develop a team of 50+ staff
• Maintain strong governance and inspection readiness
• Drive quality improvement towards Outstanding
• Ensure safe, compliant and financially stable service delivery
• Represent the service with Commissioners and Housing partners
• This role requires a decisive, organised leader who understands Extra Care and can confidently manage a large, regulated service.

What You Will Be Responsible For

• Governance & Compliance
• Full CQC compliance and statutory notifications
• Safeguarding oversight and incident management
• Monthly audits across medication, care plans and documentation
• Maintaining inspection-ready evidence

• Leadership & Workforce Stability
• Line management of seniors and coordinators
• Staff supervision, appraisals and performance management
• Rota oversight and safe staffing levels
• Embedding a culture of accountability and professionalism
• Working closely with housing team and supporting the day-to-day operations

• Care Quality & Resident Outcomes
• Assessing new clients for suitability and mobilising new service
• Draft assessments, care plan and reviews
• Partnership working with GPs, Social Workers and health teams
• Responding effectively to complex care needs

• Stakeholder Management
• Contract review meetings with Local Authorities
• Building strong relationships with residents and families
• Professional representation of the organisation at all times

About You

• Current or previous Registered Manager within Extra Care
• Strong working knowledge of CQC standards and inspection frameworks
• Experience managing teams of 30+ staff
• Level 5 in Health & Social Care (or working towards)
• Calm, organised and governance-focused
• Able to manage safeguarding and complex incidents confidently
• Good IT skills and experience at Care Software

Ready to Lead?

If you are an experienced Registered Manager looking to lead a large Extra Care scheme with full accountability and senior leadership support, we would welcome a confidential discussion.

All roles subject to enhanced DBS and satisfactory references.