The Company

Our client is the UK's largest national moving and storage company providing a large portfolio of services to a diverse range of customers and clients, including home owners, businesses and government departments. They started nearly 400 years ago and how developed and grown into a respected and trusted UK brand operating globally.

The Role

Due to continued growth, they are looking for a Customer Service Advisor to support their customers and client's logistics requirements. Adopting a holistic approach and understanding the customers needs you will be the main point of contact throughout the customer journey. You will work Monday to Friday, 9 - 5, no weekends.

Responsibilities

* One point customer contact throughout the customer journey.

* Understanding the customers' needs and improve the customer experience.

* Maximise sales opportunity.

* Ability to up sell products and services.

* Work to company and legal standards when processing documentation.

* To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.

* Maintain excellent customer service and communication standards at all times work to KPI's ensuring targets are met.

* Take part in team meetings and briefings when planned.

Key Skills and Experience

* The ability to actively listen and build rapport with customers.

* Ability to work with others and share best practice.

* Be enthusiastic, self-motivated and positive in your approach with a “can do” attitude.

* Have excellent organisational skills with the ability to prioritise workload.

* Exhibits flexibility, be adaptable to change.

* Customer Centric, create a great customer experience.

* Ability to communicate effectively on all levels.

* Excellent time management, with the ability to work well under pressure.

* Proficient IT skills - Office, Word, Excel.

Benefits

* £22,000 starting salary. Uncapped bonus. Average bonus paid is £300 per month

* Employee Assistance Programme - EAP

* Free Staff Parking

* 25 days holiday + 8 Bank holidays

* Birthday Voucher & Christmas Voucher

* Staff Rewards Voucher Scheme based on performance

* Staff Referral Scheme

* Paid time off for volunteering

* Eye care vouchers & free Flu Vaccination

* Pension contributions after 3 months service