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DATE ADDED: Thu 31/10/2019

Business Process Analyst

Baltimore, MD, US


JOB TYPE: Permanent, FullTime


Job Description:

Leidos is looking to improve and advance our organization. Our program is focused on the delivery of end-user centric IT technology solution to our Centers of Medicare and Medicaid (CMS) customer where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.

As Business Process Analyst you will work closely with the program management and technical and engineering teams and provide evaluation and the analysis of the hardware and software products in support of the customer. Review trends and analyze the data to discover patters, identify areas of concerns and prioritize action steps to optimize program performance.

Primary Responsibilities

Under the direction of the Program and Deputy Program Manager, you will be responsible, to include, but not limited to:

  • Assist with the management of the program Product Catalog.
  • Assist with the tracking of software licenses.
  • Assist with the tracking of the hardware assets on the program.
  • Assist with input and tracking of the Knowledge Base Articles (KBAs) relevant to the program scope.
  • Assist with the record management inventory and maintenance of hardware/software assets and deliverable tracking.
  • Maintain program records as directed.
  • Work closely with the internal functional support teams and assist with tracking improvements to deliver goods to the customer in the most efficient manner.
  • Assist with the program administrative duties and coordination with staff and the customer.

Basic Qualifications

  • Bachelor's Degree or equivalent experience and less than 2 years prior relevant experience.
  • Advanced knowledge of Excel formulas and pivot tables is desirable.
  • Advance competency in the use of MS-Office.
  • Excellent written and verbal communication skills with demonstrated experience in developing and delivering briefings for senior and executive managers and facilitating high level technical discussions.
  • Able to plan/prioritize tasking and be able to communicate effectively verbally and in writing.
  • Ability to work and demonstrate initiative with minimal supervision.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered

External Referral Bonus:

Potential for Telework:

Clearance Level Required:
Public Trust


Scheduled Weekly Hours:


Requisition Category:

Job Family:
Business Process
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit #removed#.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to #removed#.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. - provided by Dice