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Date Added: Fri 07/01/2022

Customer Service Coordinator

Maidstone, UK
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Company: DIAMOND SEARCH RECRUITMENT LTD

Job Type: Permanent, FullTime

Salary: £22000 - £24000/annum + excellent benefits & perks

£22,000 - £24,000 per annum BENEFITS & PERKS: Onsite Parking, Increasing Annual Leave with Long Service, Chill Out Room, Employee Awards and Recognitions, Attendance Bonus, Benenden Healthplan, Gym Sessions, Boxercise Classes and Golf Simulator!
Diamond Search Recruitment are currently working with a multi award-winning and extremely successful Company based in Maidstone, and we are seeking a process orientated and proactive Customer Service Coordinator to join their team.
You shall provide first class customer service and manage the complete order cycle to help build profitable and sustainable long-term relationships with customers ensuring the highest levels of customer satisfaction in achieved.
Responsibilities
* To offer complete customer service, with a focus on order entry
* Take customer orders accurately via phone, portal and email and computing these accurately
* Enter orders and back-orders accurately onto the required system as required, including computer invoicing, documentation and reviewing accordingly
* To manage customer accounts and highlight oversights, stocks, lead-times, and other issues as and when they change
* Administer general account/invoice/credit note queries
* Review credit account facility in line with Company policy and be conversant with credit control procedures
* Keep pricing structures up to date on the sales database
* Develop, maintain, and enhance effective relationships with contacts within managed accounts
* Be the customers' general point of contact, ensuring customer requirements are met where possible
* Up-date and maintain accurate records on the CRM systems by recording all correspondence
* To report regularly to the Product Team Manager on any issues, workload and all other matters as appropriate including data, input, ideas, feedback and overall performance of territory and sales efforts
The Successful Candidate
* Proven customer service and data processing experience
* Confident communicator both verbally and written
* The ability to work to deadlines with a demanding workload
* Previous experience working with CRM systems
* A great team player!
This is your chance to join one of the Best Companies in Kent!
What are you waiting for? APPLY TODAY!
Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy
Apply Now