Senior Resident Liaison Officer - 3 Frameworks

* Salary up to £43k + package

* Managing a team of 12 RLO's

* 3 Frameworks across West London

Role

We are currently seeking a highly experienced and motivated Senior Resident Liaison Officer to oversee a team of 12 Resident Liaison Officers (RLOs) and ensure the successful delivery of 3 frameworks based in Northwest London.

You will be the main point of contact for managing a team that works directly with residents to ensure that all their concerns are addressed and that the regeneration projects progress smoothly.

Key Responsibilities

* Lead, manage, and mentor a team of 12 Resident Liaison Officers across three major regeneration frameworks in West London.

* Provide guidance and support to the RLO team, ensuring consistency in approach, high performance, and exceptional service delivery to residents.

* Oversee the management of resident concerns, complaints, and feedback, ensuring all issues are resolved promptly and effectively.

* Review and monitor the progress of ongoing works, ensuring residents are kept informed of project developments, changes, and disruptions.

* Develop and maintain positive relationships with residents, ensuring a high level of satisfaction and trust in the regeneration process.

* Ensure that all regulatory requirements, health and safety protocols, and project-specific guidelines are adhered to throughout the works.

* Ensure that the Resident Liaison Officers are properly trained and equipped to carry out their roles effectively and in line with company standards.

What's it in for you?

* Salary up to £43k + car allowance + 8% pension

* Opportunities for professional development

* Collaborative and supportive work environment