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Date Added: Wed 14/09/2022

Hotel Sales Leader

Preston, UK
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Company: MARRIOTT HOTELS INTERNATIONAL LTD

Job Type: Permanent, FullTime

Salary: £32,000 - £34,000 per annum

An exciting opportunity to start your career journey with Marriott Hotels. Come and join our Sales team at the four star Preston Marriott Hotels and develop your career while providing a professional and energetic service to our members and hotel guests.

The Preston Marriott Hotel is a grand Victorian manor house which sits in landscaped gardens and exudes charm and warmth from the moment you arrive. It’s situated just off the M6 motorway on the outskirts of the city and it easily accessible by car and it is also on a main public transport route.

Preston Marriott is the perfect location for business and leisure and has a focus on culinary excellence with our Brew Bar and Cast Iron Bar and Grill Restaurant. Marriott International is the worlds' largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. Preston Marriott Hotel has fully equipped fitness centre and swimming pool.

JOB SUMMARY - Hotel Sales Leader

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue:


• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.


• Partners with group/catering counterpart to effectively manage the business opportunity.


• Responds to incoming group/catering opportunities for the property that are outside parameters of the .


• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.


• Focuses efforts on group/catering accounts with significant potential sales revenue.


• Develops effective group/catering sales plans and actions.


• Maximizes revenue by upselling packages and creative food and beverage.


• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:


• Handles complex business with significant revenue potential as well as significant customer expectations.


• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.


• Executes brand’s Customer Service Standards and property’s Brand Standards.


• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.


• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Additional Responsibilities:


• Conducts site inspections.


• Creates contracts as required.


• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Perks You Deserve:

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Learning and development opportunities
  • A competitive salary
  • Gym membership
  • Meals on duty
  • Generous global hotel discounts for you, your friends and family
  • Employee Assistance Scheme to help guide you through the challenging times in your life
  • Recommend a Friend
  • Length of Service Recognition
  • Life Assurance Cover
  • Access to the fantastic Marriott UK Benefits Site where you can take advantage of great discounts including, travel, cycle to work, shopping discounts at over 60 major UK retailers and so much more

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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