Account Manager

As an Account Manager, you'll join a collaborative commercial team supporting the Basildon factory. You'll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you'll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

*

Act as the main point of contact for allocated customers, ensuring their needs are met.

*

Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.

*

Handle purchase orders and support material planning with buyers.

*

Prepare and attend Quarterly Business Reviews (QBRs).

*

Monitor commercial performance and present KPIs to the senior team.

*

Support negotiations for new business and continuous improvement projects.

*

Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

*

Proven experience managing customer accounts within a manufacturing environment (electronics preferred).

*

Strong communication, negotiation, and relationship-building skills.

*

Commercially astute, with understanding of revenue and margin impact.

*

Confident using MRP systems and handling complex data with accuracy.

*

Able to thrive in a fast-paced, hands-on manufacturing setting.

*

Full UK driving licence and willingness to travel (mostly UK-based).

What's on Offer

*

Competitive salary (dependent on skills and experience)

*

37-hour working week (Mon-Thurs 08:00-16:30, Fri 08:00-13:30)

*

22 days holiday + Bank Holidays + up to 3 additional long-service days

*

Company pension

*

Free parking, modern facilities, and complimentary refreshments