HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients' lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a Senior Quality Officer to join our quality team.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you!

Main Responsibilities

To lead on the administration of Standard Operating Procedures (SOP) Document Control modules in the Quality Management System (QMS) and working with the Quality Administrator lead on the management of SOP critical review, approve and notification processes. Working with the Quality Managers, support and facilitate external and internal audits and contribute to Corrective Action and Preventative Action (CAPA) plan creation and closure.

To support and resolve internal deviations to a consistently high standard, working with other departments across the business. The role is critical to improving the customer and patient experience of HealthNet Homecare.

• Lead on the management of the SOP process across the business. This includes the creation and review of SOPs as well as administering the SOP 'read and receipt' module across Healthnet Homecare.
• Work with the Learning Team to ensure QMS is updated with new staff and leavers in the organisation and Business Process Owners and line managers to review and update SOP training matrix, as required.
• Provide support to the wider business in the creation of SOPs and wider use of the Quality Management System.
• To deliver QMS and other Quality Team training to the business, this may include group training and one-one discussions.
• Working with others across the Quality Team ensure the business is 'audit ready' and support with audits by our regulators.
• Planning and preparing for external audits, working closely with the Quality Managers. This will include communicating effectively with pharmaceutical companies and business owners from across Healthnet Homecare.
• Support the creation and closure of CAPA plans across the business working closely with the Quality Managers, this will include the monitoring and trending of CAPAs.
• Working with the Quality Managers, lead on the investigation and response of internal deviations.
• Working with the Quality Managers, lead on internal audits, providing feedback to departments and supporting them with continuous improvement.
• Ensure we respond to all internal deviations in a timely manner, meeting our agreed Key Performance Indicators with Pharma partners.
• Ensure accurate recording of all deviations in the QMS.
• Proactively work with departments across HealthNet to resolve issues and support them in driving forward the quality agenda within their departments.
• Maintain knowledge of relevant departments' processes and procedures, as well as regulatory guidelines and information
• To support other Quality functions, as and when needed.
• Effectively monitor and manage the Quality Team email boxes, when required.
• Support the monitoring and reporting of Key Performance Indicators and preparation of reports to Governance groups.
• Manage any direct reports following HealthNet procedures.
• Support administration functions of the Team, including minute taking

What experience and skills are we looking for?

• Experience in a role that involved working in a regulated environment, working with patients and/or external stakeholders (Essential)
• Experience in writing Standard Operating Procedures and working instructions (Desirable).
• Knowledge of GxP and operating within a Quality Management System (Desirable)
• Experience in full complement of Microsoft Office Apps (Essential

Qualifications:

• Minimum 2 years' experience dealing with complaints or working in a regulatory/quality environment.
• GCSES A-C / 9-4 in core subjects English and Maths
• A-levels or appropriate post GCSE qualification

What we offer:

• Competitive salary structure
• 25 days holiday + bank holiday
• Pension Scheme
• Ongoing training and development
• Professional registration fees paid
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme
• Uniform provided
• Kit bags for all Homecare Nurses
• Eyecare Vouches
• Perks and benefits via Perkbox
• Long service awards

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.