Guest Experience Manager - Luxury Retirement Living (Marylebone)

Salary: £40,000 (up to £45,000 for the right person)
Hours: 37.5 per week, 5 days (rotating shifts, some weekends)
Start Date: October 2025 (flexible)

A Different Kind of Guest Services Role

If you're an experienced concierge or guest services professional who's ready for something more meaningful than hotel check-ins and rushed front desks, this could be your next move.

Our client is launching a flagship luxury retirement development in Marylebone in early 2026. With apartments starting at £1m, this isn't just housing - it's a lifestyle.

This is your chance to be part of the founding team, shaping how the service runs from day one.

Why this role?

• Calmer pace than hotels - build long-term relationships, not just quick transactions.

• Shape something new - this is a pre-opening role; you'll help design the service, not just deliver it.

• Room to grow - a rapidly expanding client with new sites planned, so there's real career progression opportunity.

• Prestigious environment - work in stunning Marylebone surroundings with discerning residents.

Package

• £40,000 salary (up to £45,000 for the right candidate).

• 25 days holiday (rising with service).

• Pension (4% employer/employee).

• Life assurance.

• Additional benefits (retail discounts, healthcare) launching soon.

What you'll be doing:

• Leading the concierge and Guest Services desk, the first face residents and guests see.

• Handling everything from booking restaurants and arranging flowers to welcoming visitors.

• Being a first responder: trained in first aid, ready to support in the moment if needed.

• Managing and mentoring a small team of concierge staff, setting the rota, and covering shifts where necessary.

• Working with the General Manager to design and deliver the resident move-in and handover process.

• Rolling up your sleeves - whether that's making tea, moving a table, or assisting a resident - and being an integral leader of the team.

What we're looking for:

• Concierge, guest services, or operations experience - ideally from hotels, luxury residential, or retirement living.

• A natural people-person: polished, personable, and genuinely hospitable.

• Someone flexible, adaptable, and happy in a start-up setting.

• Strong organisational skills, able to run a rota and lead a small team.

• Comfortable working with mature residents and understanding the unique dynamic of a retirement community.

Apply today and be the difference that makes residents feel truly at home.