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DATE ADDED: Thu 11/10/2018

QA Supervisor - Scripting Expert (Powershell , Javascript, HTML )

Atlanta, USA
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COMPANY: SAICON CONSULTANTS INC

Job Description

QA  Supervisor

Must have strong scripting background- Powershell, Javascript, HTML

Description:

Support continuous improvement in the operation by identifying areas of opportunity and identify root causes to issues and develop appropriate solutions and responses using automation where appropriate.

RESPONSIBILITIES:

  • Develop and communicate the strategic vision, scope and mission of the Service Desk's Innovation activities; prepares project plans that incorporate all elements for improvement in service.
  • Coordinate implementation of automation initiatives at the Service Desk to enable level zero solutions and eliminate Agent intervention for repeatable solutions
  • Participate in preparation of project budgets and responsible for adherence to established budgets for automation initiatives

EDUCATION QUALIFICATION:

Bachelor's degree in Computer Science, Information Systems, or related field

EXPERIENCE QUALIFICATION:

  • A minimum of 7 years' experience in a medium to large sized enterprise environment
  • 5+ years of experience with scripting ie; PowerShell, HTML, Javascript

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

  • 5+ years progressive experience in a key quality role
  • Previous experience/strong understanding of quality tools.
  • Fundamental understanding of machine learning and automation
  • Scripting language experience ie PowerShell, Javascript, HTML
  • Experienced in working with cross functional teams
  • Fast and responsive, deadline driven
  • Demonstrated understanding of the principles and applications associated with Service Desk operations.
  • Strong analytical and decision-making skills.

Company Description
Saicon has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon Specializes and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.


Role: QA Supervisor - Scripting Expert (Powershell , Javascript, HTML )
Job Type:
Location: Atlanta,

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