Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community based organizations and individuals. Responds to call types based upon contractual requirements. Uses web-based computer system for tracking, information gathering and documentation of calls.
Accurately documents all calls and updates parolee records in appropriate web-based computer system
Escalates complaints and complex calls to management for follow up as necessary
Handles a variety of inbound calls in order to provide appropriate and accurate responses to inquiries and provide prompt resolution to caller issues.
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Role: Customer Service Representative
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