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DATE ADDED: Fri 12/10/2018

Call Center Director

Lake Oswego, USA


Job Description

AAA Oregon/Idaho is looking for a world-class, seasoned leader to manage our team at the Call Center.


As Call Center Director, you will be responsible for guiding and coaching our team at the AAA Call Center. You will lead operations and ensure top quality responses to member questions. You will hire, train, coach and evaluate team members while ensuring that it remains a positive and productive work culture. You will monitor department sales goals, develop and implement policies and practices; and oversee a budget.


Our Call Center is a fun and dynamic work environment. We offer robust benefits including medical, dental and life insurance, paid vacations/holidays, 401(K) plan and free AAA membership.  

AAA is a member-centric, not-for-profit organization that puts our Members first. Everything we do is driven by our organizational values of being a trustworthy, accountable, innovative, joyful community.

Company Description
AAA Oregon/Idaho is a local not-for-profit organization serving more than 750,000 AAA members in Oregon and southern Idaho. For over 100 years, AAA has been dedicated to helping travelers with roadside assistance, travel and insurance services, discounts and much more. AAA Oregon/Idaho is passionate about offering innovative, relevant services to our members in the great Northwest, pioneering services like mobile electric vehicle charging and bicycle roadside assistance.

Role: Call Center Director
Job Type:
Location: Lake Oswego,

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