We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers and develop new business from existing clients.

Key responsibilities:

To build and maintain strong, long lasting client relationships.

· To serve as the lead point of contact for all customer account management matters.

· To ensure the timely and successful delivery of our solutions according to customer needs and objectives.

· To develop and maintain a good understanding of the products and services that the Company offers and be able to advise others about them.

· To generate new / additional business with existing clients, including upselling and cross selling. To work to and consistently achieve sales / revenue targets as determined by the business. Monitor your own progress.

· To forecast and track key account metrics e.g. quarterly sales results and annual forecasts. To prepare reports on account status.

· To track orders through from production to completion, liaising with suppliers to ensure jobs are completed to the deadline date.

· To monitor orders for your assigned customers and notify them of updates or changes on a timely and regular basis.

· To ensure that all required client and sales data is accurately inputted into the Company system(s).

· To check that your Client’s account balances are paid up to date and liaise with credit control to ensure terms are adhered to.

· To help deal with any client/supplier issues, ensuring that any are dealt with in a swift and efficient manner. Ensure that required procedures followed.

· To identify product improvements or new products by remaining current on industry trends, market activities, and competitors.

· To maintain professional and technical knowledge by, for example, participating in educational webinars / workshops, undertaking research, reviewing professional publications.

· To undertake accurate and timely sales administration activities.

· To ensure that you understand and comply with all company policies and procedures in relation to health and safety at work.

· To establish and develop collaborative relationships within and across the Company

Benefits:

· Generous holidays: 27 days of holiday each year plus bank holidays

· Pension and life assurance

· Opportunity for hybrid working (once probation period completed, max 2 days a week at home)

· Free on site parking