Our public sector client are looking for a Housing Assistant to join them.

Location - LE67 4JP

Hours - 36.25 hours per week

Temporary role

Pay Rate - £15.75ph

Job Purpose

As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.

Key Responsibilities, Customer Service & Communication

* Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.

* Respond to telephone enquiries and provide clear, accurate information on tenancy issues.

* Handle difficult and challenging customer interactions with professionalism and empathy.

* Offer guidance and support to new tenants during the sign-up process.

Tenancy Support & Administration

* Provide administrative support to the Housing Management team.

* Manage day-to-day tasks such as raising repairs orders and processing invoices.

* Maintain accurate records of tenant contact and casework.

* Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.

Case Handling

* Administer Right to Buy and Mutual Exchange applications, including arranging and undertaking property inspections.

* Compile documentation required for legal action relating to tenancy issues.

* Manage the waiting list and allocation process for garages and site tenancies.

Additional Responsibilities

* Contribute to continuous service improvement by seeing the service through the eyes of the customer and suggesting improvements.

* Participate in the Council's performance appraisal system and undertake relevant training as needed.

* Adhere to high standards of health and safety in line with Council policy.

* Promote and uphold the Council's Equality and Diversity Policy in service delivery and employment practices.

* Support the Council's response to civil emergencies when required.

* Undertake any other reasonable duties in line with the grading of the post as required by the line manager.

Person SpecificationEssential:

* Excellent communication and interpersonal skills.

* Demonstrated experience in delivering outstanding customer service.

* Confidence in dealing with sensitive and challenging situations.

* Proficiency in administrative tasks, including order raising and invoice processing.

* Ability to work efficiently in a busy office environment.

Desirable:

* Experience working in a social housing setting.

* Knowledge of tenancy management services and local authority procedures.

* Familiarity with housing legislation and the Right to Buy/Mutual Exchange processes